AI receptionist for HVAC
When the heat wave hits, every line rings at once.
Loop answers all of them. It books repair visits, handles maintenance-plan customers, and sends no-cool and no-heat emergencies to whoever is on call. Nobody waits on hold and nothing piles up in a voicemail box.
Book a demoYour busiest weeks are exactly when calls get missed
The first 95-degree day generates more calls than your office can answer. The customers who cannot get through do not wait until Tuesday. They call the next company, and you paid for the ad that made your phone ring.
Loop takes every call at once. It asks whether the system is running at all, how old it is, and who the customer is. Members of your maintenance plan get recognized and prioritized however you have set that up. New customers get booked before they can shop around.
- 01Answer.
Every call picked up on the first ring, including the fifth simultaneous one.
- 02Diagnose.
Loop asks the questions your dispatcher would: running or dead, heating or cooling, how long.
- 03Book.
Repair and maintenance visits land on your calendar with notes your tech can use.
- 04Escalate.
No-heat calls in January go to the on-call phone, not to a voicemail box.
The HVAC calls Loop handles
Loop learns your services and policies once, then applies them to every call. Here is what that covers for HVAC companies.
- No-cool and no-heat emergencies
- Repair bookings
- Seasonal tune-ups and maintenance plans
- New system quote requests
- Filter and warranty questions
- Arrival-time and reschedule calls
Questions HVAC companies ask us
Can Loop handle a spike of calls at the same time?
Yes. Loop answers every caller simultaneously. A heat wave that produces thirty calls in an hour gets thirty conversations, not twenty-nine voicemails.
How does Loop treat maintenance-plan members?
You tell Loop how members should be handled, and it follows that. Priority booking, different fees, a different greeting for known customers. It applies your policy on every call.
What does my tech see before a job?
The booking includes the caller's name, address, callback number, what the system is doing, and anything else Loop was told to collect. Techs stop walking into jobs blind.
Do I need new hardware or a new number?
No. Your existing number forwards to Loop. Setup is a call-forwarding change, not an installation.