AI receptionist for hotels
The front desk is checking someone in. The phone keeps ringing.
Loop answers your hotel's phone at 1am and at peak check-in. It takes reservations, answers the questions every guest asks, and routes group bookings and problems to a person immediately.
Book a demoEvery unanswered ring is a guest booking on an OTA instead
A caller who cannot reach your front desk does not try again. They open a booking site and give a commission away, or they book the hotel next door. The call was already the cheapest reservation channel you have. It just went unanswered.
Loop answers instantly, quotes availability and rates the way you configured them, and books direct. Check-in time, parking, pet policy, airport directions: answered without pulling your desk staff away from the guest in front of them. Anything involving a complaint or a group gets a human on the line.
- 01Answer.
Round-the-clock coverage, including the night audit hours.
- 02Reserve.
Direct bookings taken with dates, room type, and contact details confirmed.
- 03Inform.
The twenty questions every guest asks, answered consistently.
- 04Route.
Groups, events, and unhappy guests go to your manager, marked as such.
The hotel calls Loop handles
Loop learns your services and policies once, then applies them to every call. Here is what that covers for hotels.
- Room reservations and availability checks
- Check-in, parking, and amenity questions
- Directions and local recommendations
- Reservation changes and cancellations
- Group and event inquiries, routed to you
- Late-night calls your desk cannot take
Questions hotels ask us
Can Loop take a reservation end to end?
Yes. Dates, room type, guest details, and confirmation, on one call. If you would rather it hold the details for your desk to finalize, it can work that way instead.
What happens with complaints?
Loop does not argue with an unhappy guest. It transfers to your manager on duty, and if nobody is available it takes the details, apologizes plainly, and flags the record urgent.
Does it replace my front desk?
No. It absorbs the phone so your desk can look after the guests standing in the lobby. Most hotels start with overflow and overnight coverage.
Can it answer property-specific questions?
Yes. You load your property details once: check-in times, parking, pets, breakfast hours, airport route. Loop answers those the same way every time, in every language you enable it for.