Cancellation & Refund Policy

Last updated · 24 July 2026

This policy explains how billing, cancellations and refunds work for Onvertz, a product of FwdDeploy ("we", "us"). It applies to the subscription plans presented on our pricing page and forms part of our Terms of Service.

1. Subscriptions & billing

• Onvertz is sold as a monthly subscription. Plan fees are shown in US Dollars (USD) and are billed in advance for each monthly billing period.
• Your subscription renews automatically at the end of each billing period until you cancel.
• Advertising spend on Google and Meta is billed by those platforms directly to your own accounts and is not part of your Onvertz plan fee or this policy.
• Applicable taxes (including GST, where relevant) may be added at checkout.

2. Free demo & trial

You can book a free demo and try the platform before you subscribe. We encourage you to evaluate Onvertz during this period so you are confident in your purchase before any payment is taken.

3. Cancellation

• You may cancel your subscription at any time by emailing tech@fwddeploy.co or from your account settings.
• On cancellation, your plan remains active until the end of the current billing period. You will not be charged for any subsequent period.
• We do not automatically pro-rate or refund the unused portion of the current billing period once it has started, except as described below.

4. Refunds

• 7-day satisfaction window. If you are a first-time subscriber and are not satisfied, contact us within 7 days of your first payment and we will refund that payment in full.
• Billing errors. If you were charged incorrectly (for example, a duplicate charge or a charge after a confirmed cancellation), we will refund the incorrect amount in full.
• Beyond the 7-day window, monthly fees already paid for the current or past periods are non-refundable, as the Service and support have been made available to you.
• Third-party advertising spend already delivered by Google or Meta is non-refundable by us, as it is billed and controlled by those platforms.

5. How refunds are processed

Approved refunds are issued to the original payment method used for the purchase. Refunds are typically processed within 5–10 business days, though the time for the amount to reflect in your account depends on your bank or card issuer.

6. How to request a cancellation or refund

Email tech@fwddeploy.co from the email on your account, or message us on WhatsApp. Please include your account email and, for a refund, the reason and the charge in question. We aim to respond within 2 business days.

7. Contact

FwdDeploy (Onvertz) · Hyderabad, Telangana, India · GSTIN 36AGJPP6964B1Z5 · tech@fwddeploy.co · +91 96679 72239